Free Pepsi



Ever had a bottle of soda that wouldn't open? Or one that looked slightly off? Or ever felt slightly like cheating a large corporation? Well Drew tried to open a bottle of pepsi last week, and it wouldn't go. He ended up having to use channel clamps (for all you non-tool-literate people, a kind of pliers) to open the bottle. So Drew called pepsi and told them, and they acted like it was a *serious* problem, and sent him a coupon for up to $3.50 on any pepsi product. Sure, a kid in the production plant probably got 30 lashes for it, but Drew got free stuff! Go Drew! You should do it too- they like to give free stuff to the people who are proactive enough to actually call. Here's what they said to me:
Dear Mr. Howe:

Thank you for taking the time to contact us and for letting us know about the problem you had with one of our packages. Please accept our apologies for the inconvenience this caused.

The quality of our packaging is important to us, and the information you provided will be helpful in identifying and correcting any possible problems. Please be assured that we take such incidents seriously and will follow up with the production facility responsible for filling and distributing this package. Consumers have come to expect high quality soft drinks and containers from Pesi-Cola, and anything less is unacceptable to us.

Again we would like to thank you for the information you provided for enabling us to conduct a thorough
quality assurance check. Please enjoy the enclosed replacement coupon along with our thanks for bringing
this matter to our attention

Sincerely,
Mike Miltana
Senior Consumer Relations Representative

Yep, they're going to enjoy beating that unruly employee. It warms Drew's heart. Now, do you think Drew could get the state of CA to apologize like this for not counting his vote? Probably not.

Posted: Tue - February 10, 2004 at 01:46 PM        

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